Just click on the product or collection of your choice, click the 'ADD TO CART' button to add it to your cart and this will show up in the right hand corner of the website.
- Click 'checkout' to start the process of payment selection.
- You can now leave special instructions or change the quantity you need.
- Next click 'CHECKOUT' to be taken to the payment page.
- Choose a Shipping option and enter any discount codes or gift cards you may have.
- Finally Choose a Payment Option from Credit Card then push "Complete Order." You will be notified via email with an attached pdf receipt.
When you checkout you are directed to Shopify secure payment gateway where you can enter your credit card or payment details safely.
We deliver NZ Nationwide, including rural addresses. We do not ship internationally sorry. We offer a flat shipping rate.
- NZ Nationwide Shipping - $9
Our Shopify payment options are: Visa, Mastercard, American Express, Union Pay, Shop Pay, Apple Pay, Google Pay & Afterpay.
We will always do our best to make sure our customers are happy. Please email: urbanlush@outlook.co.nz,or use our Contact Us page.
There are a number of options:
- We will let you know when it is due back in stock and back-order it for you
- We can order a similar product for you that you approve
- We can give you a full refund for the out of stock item.
Due to the fragile nature of plants and pots, shipping them is always a risk.
Please choose carefully as we do not offer refunds on plants that arrive damaged due to handling or delays by couriers.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any return question at urbanlush@outlook.co.nz.
We treat every enquiry different, depending on the situation.
Please contact us, we would love to help you out.
